IOT Triage

Problem:

• customers are not happy
• the cloud application is having outages and issues
• the devices are failing and requiring truck-rolls
• the communication with fielded devices is having issues.

We offer service to join your team and help run these issues down.

 

Our process is to:

1. Rally your existing team and run a triage and diagnostic effort.  Work the partners and our combined networks of resources to bring in any missing skills needed to solve the issue.
2. Your team rolls out fixes.
3. Review and improve processes that help prevent issues in the future.

We win when your organization wins, ending with a new owner of this technical area (Triage / Engineering Support), and a healthier product and customer experience.

 

Please reach us at:  sales@essential-iot.com